Center for Nonprofit Support is hiring!

by | Monday, August 20, 2018 | Announcements

Executive Assistant

Last updated 10 days ago

TechTown is Detroit’s entrepreneurship hub. We’re a different kind of incubator and accelerator, offering a full suite of programs for both tech and neighborhood small businesses. We work with businesses at all stages, helping startup, emerging and established companies develop, launch and grow. Leveraging a strong network of community partners, we deliver support services at our Midtown hub and in neighborhoods throughout Detroit.  At TechTown, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees, clients and partners. To learn more about us, please visit: techtowndetroit.org.

Drawing on our expertise delivering programming and curating connections for a range of nonprofit and social enterprise organizations, TechTown is partnering with the Ralph C. Wilson Jr. Foundation to launch the Center for Nonprofit, which will serve as a resource hub where nonprofits can address challenges and seize opportunities related to growth and sustainability.

Position Summary

The Executive Assistant of the Center for Nonprofit Support will provide administrative support to the leadership team in a professional manner, organizing and coordinating executive outreach efforts and overseeing special projects.  The ideal candidate will be a detail-oriented, flexible person who is highly energetic, exhibits professionalism and can handle a multitude of tasks supporting clerical, human resources and accounting functions. Duties are highly critical, confidential and require broad and comprehensive knowledge of the Center for Nonprofit Support’s operations, policies, procedures and practices.  The Executive Assistant must be creative and enjoy working within an entrepreneurial environment that is mission-driven and community oriented.

Essential Duties and Responsibilities

  • Coordinate activities for a variety of meetings, conferences, committees, and special projects; coordinates agenda, attends meetings, takes notes and prepares minutes
  • Complete a broad variety of administrative tasks including: managing an extremely active calendar of appointments, and supporting the Executive Director as needed
  • Oversee office organization, file management and travel coordination
  • Prioritize and negotiate organizational needs regarding meetings, timeframes, and deadlines, follow through on projects to successful completion
  • Manage and coordinate all office administration and organization systems including on-site administrative finance duties and HR related activities
  • Support the Center for Nonprofit Support team in the planning and implementation of special event
  • Follow up on contacts made by the Executive Director and supports the cultivation of ongoing relationships
  • Receive and review internal and external correspondence, responding to requests for materials regarding the Center for Nonprofit Support in a timely manner
  • Coordinate activities for a variety of meetings, conferences, committees, and special projects; coordinate agenda, attend meetings, take notes and prepare minutes
  • Serve as the point person for ordering and managing office supplies and operational considerations
  • Facilitate cross-divisional coordination, providing a bridge for smooth communication between the Center for Nonprofit Support and other TechTown departments
  • Develop deep knowledge of the organization’s culture, structure, work, strengths, and challenges to generate creative, effective ways to improve functioning, procedures, protocols, and planning
  • Other duties as assigned

Knowledge, Skills, and Qualifications

  • Must possess strong interpersonal skills and the ability to build relationships with stakeholders, including staff, Center guests and external partners
  • Excellent verbal and writing communication skills
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Proven ability to handle confidential information with discretion and be adaptable to various competing demands
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with keen attention to details
  • Strong technical skills, must be proficient with Microsoft Office Suite (Outlook, Word, Excel, and Power Point) and Adobe Acrobat. Ability to work in a systems environment, with ability to learn and use new software and systems as required. Experience with a CRM preferred
  • Able and willing to occasionally assist with weekend and evening events
  • Experience working within a nonprofit environment is desired
  • Experience working in a fast paced, multi-disciplinary, collaborative teams and managing and supporting high level staff
  • College degree or experience equivalent in a progressively responsible administrative position supporting an Executive level position

To Apply:

This is a full-time position. To apply, please send a cover letter, resume and 2-3 references via the TechTown Job Portal.

We will consider any combination of relevant work experience, volunteering, education and transferable skills as qualifying unless specifically stated as required. Candidates should be clear and specific about how their unique backgrounds and experiences are relevant. Compensation is competitive with national industry averages and dependent on experience.

In addition, TechTown offers a generous benefits package including full health benefits, a generous amount of time off and professional development opportunities. TechTown is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

TechTown does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law.

Community Ambassador

Last updated 14 days ago

About TechTown Detroit:

TechTown is Detroit’s entrepreneurship hub. We’re a different kind of incubator and accelerator, offering a full suite of programs for both tech and neighborhood small businesses. We work with businesses at all stages, helping startup, emerging and established companies develop, launch and grow. Leveraging a strong network of community partners, we deliver support services at our Midtown hub and in neighborhoods throughout Detroit.

At TechTown, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees, clients and partners. To learn more about us, please visit: techtowndetroit.org

Position Summary:

TechTown Detroit is seeking several qualified candidates to serve as Community Ambassadors for TechTown Detroit, The Center for Non-Profit Support, The Wayne State University Industry Innovation Center (I2C, formerly the NextEnergy Center) and all other TechTown Detroit facilities.

The Community Ambassador will assume all facets of responsibility for carrying the TechTown culture throughout our various locations, providing guests and tenants with the most memorable experience while demonstrating a positive, professional demeanor in service to our communities. This role will perform administrative functions for the day-to-day management and coordination of activities engaging our facilities’ tenants, visitors, guests and employees. The Community Ambassador will track feedback and comments while offering and implementing suggestions to improve our member, tenant, visitor and staff experiences throughout all of our communities.

Responsibilities:

  • Greet and welcome all guests to our facilities and spaces in a friendly and professional manner providing accurate information and exceptional customer service creating a welcoming and respectful atmosphere. Provide general clerical support for the front reception desk including; answering phones, taking and retrieving messages, directing visitors/guests, communicating and maintaining security by following company safety and security procedures.
  • Garner an understanding of most frequently asked questions to manage in person and telephone inquiries, sharing information about our programs, services, activities and partners. Schedule and manage tour requests for our facilities when directors and managers are not available.
  • Maintain knowledge of all facility programs and events; support event and program coordination in the Center for Nonprofit Support, I2C and all other TechTown Detroit facilities. Schedule, confirm and provide staffing for setup and break down of events held with our members, tenants, partners and all visitors. Maintain accurate records of visitor and program event attendance numbers, as well as tracking post-event surveys and customer management.
  • Staff and monitor front desk and reception areas at all times keeping the areas neat and clutter free, maintaining copies of all front desk materials as needed. As well as build and maintain professional relationships with all facility staff, visitors and its community.
  • Assure prompt and positive action on tenant and visitor questions, concerns, needs and complaints. Responds to inquiries regarding room reservations, facility needs, work orders and building issues, including maintenance requests.  Self- starting and responsive to follow-up and needs identified by users. Work collaboratively with building and collaborative workspace team to resolve and problem solve community needs. Demonstrate professional etiquette when handling all requests and community needs.
  • Provide support of management for all member, tenants and users of our facilities including booking and reviewing conference room reservations for accuracy, confirming reservations and creating invoices and accepting payments. Manages delinquent accounts for conference rooms and tenant incidentals.
  • Provides administrative support for parking tags, building access requests, and deactivation of building access. USPS mail distribution into mailbox assignments. Support proper onboarding and exiting for tenants including updating member/tenant management tools, keys, and signage.
  • Flexible to work weekend hours and overtime during the week. Willing to travel to various TechTown facilities and sites.
  • Performs other duties as assigned.

Requirements:

  • High School diploma or equivalent
  • Excellent customer service skills (minimum 2-3 years preferred)
  • Problem solving skills
  • Proficient with Microsoft Office Suite
  • Interest and or/experience in Detroit small business development, entrepreneurship, innovation and nonprofits

To Apply:

This is a full-time position. To apply, please send a cover letter, resume and 2-3 references via the TechTown Job Portal.

We will consider any combination of relevant work experience, volunteering, education and transferable skills as qualifying unless specifically stated as required. Candidates should be clear and specific about how their unique backgrounds and experiences are relevant.

Compensation is competitive with national industry averages and dependent on experience. In addition, TechTown offers a generous benefits package including full health benefits, a generous amount of time off and professional development opportunities.

TechTown is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. TechTown does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law.

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